Financial losses on Groww: Groww Trading App Experiences Service Disruption, Users Concerned About Losses and Seek Accountability.
Financial losses on Groww: Thanks to your continuous support and patience, we are pleased to announce that the problem has been resolved," stated Groww, confirming the resolution of the issue.
On Tuesday morning, numerous users of the online trading platform Groww took to social media to express their frustration with technical problems they were experiencing.
Many users took to social media to share their complaints, stating they encountered challenges while trying to log into the app. Some experienced difficulties logging in, while others reported issues with viewing their account balances and placing orders.
One user posted on X, stating, "I can't see my Groww balance, and my orders are not getting executed."
Groww Confirms Resolution of the Issue
After recognizing the problem, the fintech platform later assured users that the platform is now back to normal. "Thanks to your continuous support and patience, we are pleased to announce that the issue has been resolved," Groww stated, confirming the resolution.
Users Seek Compensation for Financial Losses
"I rely on you as my broker, but I can't make transactions on your app. I'm unable to execute orders. What's happening? Who will compensate for my losses? Don't engage in this kind of unethical manipulation. It's very disappointing and shameful," expressed a user on X, alleging financial losses due to a glitch.
"Individuals like us are facing financial losses due to technical issues with a stock brokerage firm. The question remains: who will compensate us for these losses? Personally, I lost ₹19,700," voiced another user expressing frustration.
As of the end of September 2023, Groww stands out as the top stock brokerage in India. According to data from the National Stock Exchange, Groww boasts 66.3 lakh active investors, surpassing Zerodha, which had 64.8 lakh active investors during the same period. The figures highlight Groww's significant presence and user base in the Indian stock market landscape.
Groww Acknowledges 'Technical Issue'
As users reported a glitch, the fintech company recognized the problem. Without delving into specifics, it mentioned actively working to resolve the technical issue users were facing.
Hello! We apologize for the inconvenience. Our team is currently addressing a technical issue and is working diligently to resolve it. We appreciate your patience, and normal operations will resume shortly. Thank you for your understanding. Team Groww, stated the company on X.
The trading platform resolved the issue later, while users persisted in seeking compensation for the losses they asserted were caused by the glitch.
Comments